Shipping policy
Shipping Policy
Processing Time
-
Orders are typically processed within 1-3 business days (excluding weekends and public holidays).
-
After processing, your order will be handed over to the chosen carrier and begin transit.
Shipping Regions & Methods
We ship to the following regions:
-
Canada (all provinces)
-
United States
-
International (please note: additional fees / customs may apply)
Available shipping methods include:
-
Standard ground shipping
-
Expedited / express options (where available)
Shipping Rates
-
Domestic shipping (Canada): Flat rate / or calculated at checkout, based on weight and destination.
-
U.S. shipping: Calculated at checkout.
-
International shipping: Calculated at checkout, depending on location, weight, and any customs / duties.
Delivery Time Estimates
-
Canada: ~ 3-7 business days after processing
-
USA: ~ 5-10 business days
-
International: ~ 10-20 business days (varies widely depending on country / customs)
Customs, Duties & Taxes
-
Orders shipped outside the country of origin may incur import duties, taxes, and/or customs fees. These are the responsibility of the recipient.
-
We are not responsible for delays due to customs.
Tracking
-
Once your order ships, you will receive a confirmation email with tracking information.
-
Please allow 24 hours for tracking information to become active.
Lost or Damaged Packages
-
If your package arrives damaged, please contact us with photographic evidence within 7 days of receipt so we can assist.
-
For lost packages, after reasonable investigation (carrier trace), we will work with you to determine next steps.
Shipping Changes & Address Issues
-
Please verify your shipping address carefully at checkout.
-
If you need to change your address after placing the order, contact us as soon as possible. We may not be able to amend the address once the order has shipped.
Shipping Policy Updates
-
This policy may be updated from time to time. The version posted on our website is the effective one.